Terms of Service

JIGOMIT keeps the Laravel applications businesses run on upgraded, secure and moving, and builds the operations software around them.

Our services include:

• Fixed-price Laravel upgrades and rescues
• Monthly care plans with a response-time SLA, with a Mobile module for the Flutter app that talks to the application
• Store-compliance upgrades for Flutter apps on a Laravel backend
• New Laravel applications and Flutter apps on a Laravel API, built at a fixed price after paid discovery
• Custom operations software built on Laravel and Vue
• White-label Laravel and Vue development for agencies

Every project is different. We'll discuss your specific needs and agree on the scope before any work begins.

We offer different ways to work together, depending on your needs:

We believe in transparent pricing. Here's how payments work:

• The price is agreed in writing before work begins and does not move
• Fixed-price work: half up front, half on hand-over
• Care plans: invoiced monthly in advance, three-month minimum
• We invoice in USD unless agreed otherwise; bank transfer and card accepted
• Scope changes are quoted separately and approved before they start

If you're ever unsatisfied, let us know. We'll work with you in good faith to make things right.

Getting things right matters. Revisions are a normal part of how we work:

• Revisions are a normal part of the process
• Scope changes are discussed before we continue
• We communicate clearly at every step
• Additional requests are quoted separately

We don't nickel-and-dime you. If something needs tweaking within the agreed scope, we'll take care of it.

Great projects are a partnership. Here's what helps us do our best work for you:

We know you're busy. We just ask for reasonable responsiveness so we can keep things moving.

We move fast, but never at the expense of quality:

• Each package states its duration; custom work states it in the scope document
• Anything that threatens the date is raised the day we see it, with options
• Production releases happen in a window you choose, after a staging rehearsal
• Care-plan response times are the ones written in your plan

Sometimes things don't work out. That's okay. We handle cancellations fairly:

• Fixed-price work: either party can stop; completed work is paid for and already in your repository
• Care plans: after the three-month minimum, a month of notice from either side
• Hand-over notes are delivered whenever an engagement ends, however it ends
• No penalties for good-faith cancellations

We want you to be happy. If you need to stop, we'll make the transition as smooth as possible.

Work inside the App Store and Google Play carries liability a Laravel engagement never had, so these clauses apply to every mobile upgrade, Flutter build and Mobile module, in addition to everything above.

1. 1

   You own the store accounts

   You enrol as an organisation and remain Account Holder on Apple and Owner on Google Play, and you pay Apple and Google directly. We never submit your app under our own account.

2. 2

   Least-privilege access

   On Apple we work as App Manager with Certificates, Identifiers & Profiles access, and as Admin only when a team API key must be created, documented each time. On Google Play we hold app-level release and testing permissions, never Owner. Access is revoked within five working days of offboarding.

3. 3

   Keys and certificates stay in your custody

   Distribution certificates and profiles are kept in a repository or bucket you own. API keys are scoped to App Manager. Apple allows one distribution certificate per team and lets a key be downloaded once; we hand you a rotation runbook at onboarding.

4. 4

   Android signing

   Android releases use Play App Signing with the upload key in your custody. We hold no app signing key.

5. 5

   SLA carve-outs

   Our response times cover our work. Store review time — Apple typically under 48 hours for nine in ten submissions, Google up to seven days or longer — the 12-tester, 14-day gate on new personal Play accounts, and developer-verification holds are outside the clock.

6. 6

   What compliance covers

   Store-rule changes that need toolchain, SDK or metadata work — target API, Xcode floor, privacy manifests, age ratings, trader status, 16 KB pages — are inside the Mobile module. Rejections on content, legal, business-model or design grounds are quoted separately.

7. 7

   No backlog in the module

   An app more than one sprint behind joins the Mobile module only after a paid Store-Compliance Sprint or Catch-up Upgrade.

8. 8

   Device testing

   Firebase Test Lab free tiers and one physical device per platform are included. A wider device matrix is passed through at cost.

9. 9

   Removals you declined to prevent

   We are not liable for removals under Apple's inactive-app rule or Google's policy enforcement where you declined the scheduled compliance work in writing.

10. 10

    Liability cap

    Our liability on store work is capped at the fees paid in the preceding three months, because a broken signing setup can block every release, not one feature.

Let's be clear about ownership:

• You own the code we write for you; it lives in your repository from the first commit
• You retain ownership of all data and content you provide
• We may describe the work anonymously in case studies unless you ask us not to
• Open-source packages retain their own licences

In short: once you pay, it's yours. We just ask to show it off in our portfolio unless you'd prefer we don't.

We take our work seriously, but here are some reasonable limits:

• We work in good faith and rehearse every release on staging first
• We fix defects in work we delivered, inside the scope, at no charge
• Our liability is limited to the amount you paid us for the engagement
• We cannot guarantee the behaviour of third-party services or hosting we do not control

We're not trying to dodge responsibility. We just want to set fair expectations for both sides.

We may update these terms from time to time. When we make significant changes, we'll let you know if we have your contact information.

Have questions about anything here? We're happy to explain. Just reach out: