Frequently Asked Questions

Everything you need to know about our website development services, pricing, and support. Can't find the answer you're looking for? Contact us and we'll be happy to help.

Getting Started

Pricing & Payments

Non-Profit Program

FREE for Non-Profits

Technical & Hosting

Support & Maintenance

99% Client Satisfaction Rate

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Frequently Asked Questions

Getting Started

How do I order a website?

How long does it take to build my website?

What's included in my website package?

Can I see examples of websites you've built?

Pricing & Payments

What payment methods do you accept?

Do you offer refunds?

Are there any hidden fees?

Can I upgrade my hosting plan later?

Non-Profit Program

Who qualifies for the free non-profit program?

How do I apply for the non-profit program?

What's different about non-profit websites vs business websites?

Is hosting also free for non-profits?

Technical & Hosting

Do I need to purchase a domain name?

Is SSL/HTTPS security included?

Where is my website hosted?

Can I move my website to another host later?

Support & Maintenance

How do I get help if I have questions or issues?

What are your support response times?

Do you provide website updates and maintenance?

What if my website goes down or has problems?

Still have questions?